| What is the URL to get to OneLogin? |
https://wvoasis.onelogin.com/portal |
| How do I get help? |
wvOASIS Help Desk
1-855-666-8823 (Mon - Fri 7am to 5pm)
helpdesk@wvoasis.gov
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| Will I still have MyApps? |
OneLogin will be used to access most wvOASIS applications. You will have a MyApps tab under OneLogin to access those applications. |
| What is my username? |
Your Username is your existing email address from MyApps. If you have not set up OneLogin yet, you can click the “Forgot Password” link to set a password and complete registration. You should only do this once. |
| What are the password requirements? |
Your password must be between 12-128 characters and include 1 lowercase, 1 uppercase, 1 number, and 1 special character. |
| Which Authentication Factors will I use? |
This depends on your preference. You should set up at least two for backup purposes. One should be email. Most people use SMS and email. OneLogin Protect app pushes a notification to your phone. Choose two factors in case of outages.
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| How do I set up the Authentication Factors? |
Log into OneLogin, go to the Profile menu, then select Security Factors to set up or manage them. |
| Can I change which Authentication Factor I want to use when I am logging in? |
Yes. After entering your username and password, click “Change Authentication Factor” on the login screen to choose another factor you've set up. |
| How do I get the OneLogin Protect app? |
If you choose this authentication option, install the OneLogin Protect app on your phone or mobile device. |
| Why do I have applications under the frequents tab and I just logged in? |
The system populates frequent apps on initial login. It will update based on your usage. You cannot manually modify frequents. |
| How long is the multifactor code good for? |
The code is valid for 2 minutes. If it expires, request another. When copying, make sure to copy only the numbers (no spaces). |
| I am a new user trying to login for the first time and it says my account is locked. What should I do? |
Click "Forgot Password" and follow the prompts to unlock and set up your account. |
| How often do I have to change my password? |
Passwords are good for 60 days. You will be prompted to change it afterward. |
| It says my account is locked. What should I do? |
Click the “Forgot Password” link and follow the steps to reset it. |
| I forgot my password. What should I do? |
Click the “Forgot Password” link and follow the steps to reset it. |
| Where do I find VISTA, Pcard training, SEFA or Notices? |
These applications are under the MyApps icon in OneLogin. |
| I have access to other wvOASIS environments (UAT, IST, PAR, etc). Where do I find them in OneLogin? |
Double-click the wvOASIS Applications menu to see options like Everything, wvOASIS Applications (Production), and any other environments you have access to. |
| What is the difference between wvOASIS Applications menu and Everything on the dropdown? |
For most users, there’s no difference. If you have access to additional environments, “Everything” will show both those and the production environment. |