ONELOGIN

FREQUENTLY ASKED QUESTIONS

Question Response
What is the URL to get to OneLogin? https://wvoasis.onelogin.com/portal
How do I get help? wvOASIS Help Desk
1-855-666-8823 (Mon - Fri 7am to 5pm)
helpdesk@wvoasis.gov
Will I still have MyApps? OneLogin will be used to access most wvOASIS applications. You will have a MyApps tab under OneLogin to access those applications.
What is my username? Your Username is your existing email address from MyApps. If you have not set up OneLogin yet, you can click the “Forgot Password” link to set a password and complete registration. You should only do this once.
What are the password requirements? Your password must be between 12-128 characters and include 1 lowercase, 1 uppercase, 1 number, and 1 special character.
Which Authentication Factors will I use? This depends on your preference. You should set up at least two for backup purposes. One should be email. Most people use SMS and email. OneLogin Protect app pushes a notification to your phone. Choose two factors in case of outages.
How do I set up the Authentication Factors? Log into OneLogin, go to the Profile menu, then select Security Factors to set up or manage them.
Can I change which Authentication Factor I want to use when I am logging in? Yes. After entering your username and password, click “Change Authentication Factor” on the login screen to choose another factor you've set up.
How do I get the OneLogin Protect app? If you choose this authentication option, install the OneLogin Protect app on your phone or mobile device.
Why do I have applications under the frequents tab and I just logged in? The system populates frequent apps on initial login. It will update based on your usage. You cannot manually modify frequents.
How long is the multifactor code good for? The code is valid for 2 minutes. If it expires, request another. When copying, make sure to copy only the numbers (no spaces).
I am a new user trying to login for the first time and it says my account is locked. What should I do? Click "Forgot Password" and follow the prompts to unlock and set up your account.
How often do I have to change my password? Passwords are good for 60 days. You will be prompted to change it afterward.
It says my account is locked. What should I do? Click the “Forgot Password” link and follow the steps to reset it.
I forgot my password. What should I do? Click the “Forgot Password” link and follow the steps to reset it.
Where do I find VISTA, Pcard training, SEFA or Notices? These applications are under the MyApps icon in OneLogin.
I have access to other wvOASIS environments (UAT, IST, PAR, etc). Where do I find them in OneLogin? Double-click the wvOASIS Applications menu to see options like Everything, wvOASIS Applications (Production), and any other environments you have access to.
What is the difference between wvOASIS Applications menu and Everything on the dropdown? For most users, there’s no difference. If you have access to additional environments, “Everything” will show both those and the production environment.